Customer Success Manager

Job description

Role Description BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure our partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role. It is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health. What You’ll Own: You will own a portfolio of district relationships and be responsible for driving the following measurable outcomes: - Adoption and Engagement — Ensure BusRight is used consistently and meaningfully across district operations. Lead onboarding and training experiences that drive lasting behavior change, not just initial setup. - Retention and Renewals — Manage your book of business with an eye toward revenue retention. Lead renewal conversations and flag expansion opportunities when the time is right. - Churn Mitigation — Identify at-risk...