Front Office Supervisor - Nights

Job description

POSITION SUMMARY: As Front Office Supervisor – Nights , you’ll support the Night Manager in overseeing the hotel’s overnight operations. You’ll ensure guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld. From managing security protocols to assisting with audit tasks, you’ll be a key player in maintaining the integrity and excellence of our front office team. Key Responsibilities: - Assist the Night Manager in balancing daily transactions across all outlets - Provide efficient, professional service for guest check-ins and check-outs - Maintain accurate guest accounts and ensure all postings are correct - Uphold strict security procedures to protect guest confidentiality and safety - Respond to guest inquiries and resolve issues promptly and professionally - Monitor and report safety hazards or system issues - Ensure wake-up calls, mail, messages, and parcels are processed accurately - Liaise with Housekeeping regarding room status and lost property - Complete audit tasks and ensure accurate cashiering balances - Maintain and secure express checkout envelopes and safety deposit boxes - Support valet parking and assist guests wit...