Customer Service Coordinator (6 Month FTC)

Job description

Customer Service Coordinator Salary: £26,227.50 p/a dependent on experience Plus access to annual bonus: Hours: Monday to Friday, 8.30am to 5.00pm Job role: This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth. In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved. You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team. Who we are: Medica is the UK’s leading telemedicine provider, s...