Customer Success Specialist 客户成功专员

Job description

About UniUni UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients. About the role: - Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence. - Build and maintain strong relationships with customers and internal teams. - Proactively identify and resolve operational issues. - Respond to customer inquiries and tickets promptly and effectively. - Accurately diagnose issues and provide appropriate solutions. - Ensure timely resolution of all customer requests and issues. - Track parcel status, maintain detailed records, and follow up to ensure complete resolution. - Generate reports to enhance workflow and improve efficiency. - Utilize Excel for data analysis and reporting to support operational decision-making. Qualifications: - Strong organizational and time management skills. - Analytical mindset with the ability to interpret and act on data....