Customer Relationship Manager

Job description

- Parramatta CBD location – a short walk to the station, shops & eateries - Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!) - Full training provided + gain a nationally recognised Cert III in Financial Services - Uncapped bonuses + 3 salary reviews in your first 18 months About the role: As a Customer Relationship Manager , you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services. What you’ll do: - Manage overdue accounts from leading Australian institutions - Make and receive a high volume of calls - Using databases and tools to locate and re-establish contact with customers - Build trust and rapport while negotiating sustainable repayment solutions - Handle objections and create positive outcomes for all parties - Maintain adherence to industry regulations and compliance frameworks What we offer: - 3 salary reviews in your first 18 months + earn uncapped monthly...