Team Leader

Job description

Role purpose Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards. - Hybrid working conditions - Melbourne or Sydney location Key Accountabilities and main responsibilities: Strategic Focus: - Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. - Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership. - Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business - Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy. Operational Management: - Continuously monitor resource availability so the team can meet client needs and perform services properly - Maintain effective communication to ensure that team members are kept up to date with any chan...