Inside Sales Rep II

Job description

Summary: Attracts potential customers by answering product and service questions, suggesting information about other products and services. Opens and maintains customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Maintains financial accounts by processing customer adjustments, recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by analyzing customer information. Must be quality focused, problem solver, documentation skills, excellent communication skills, able to resolve conflict and analyze information. Must be a good multi-tasker. Job Duties/Responsibilities: - Answering customers’ questions about products, prices, availability, product uses and credit terms - Meeting all sales objectives and handling all aspects of completing a sale including paperwork - Emphasizing product features based on analyses of customers’ needs and on t...