Engineer III, Customer Quality & Insights (Software)

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Champion the voice of the customer throughout Chamberlain internal functions Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience Lead root cause analysis and 8D problem solving for critical customer escalations Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities Participate in software process improvement and imple...