Associate Experience Advisor I

Job description

The Associate Experience Advisor is a critical role in help shaping the associate experience at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive a fast-paced environment and you are laser focused on delivering a positive associate experience. Primary Responsibilities: - Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation - Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases - Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support - Assist leadership with establishing and improving upon defined HR procedures...