IT Technical Support Analyst

Job description

Overview Copley Hospital, located in Morrisville/Stowe VT, is in search of a Technical Support Analyst to join our IT team! The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization-wide IT issues. The job duties assigned to this role will include: assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner. This is a Full-Time position (PT av...