Single Point of Contact (SPOC) Advisor (Devon)

Job description

Single Point of Contact (SPOC) Advisor Location: Devon (excluding Plymouth and Torbay with the hub of your choice as your base) Working Hours: 37 hours: Contract Type: Permanent Salary: £25,857 - £28,930 An exciting opportunity has arisen due to service growth for a Single Point of Contact (SPOC) Advisor covering Devon (excluding Plymouth and Torbay). This is a fantastic opportunity for someone looking to gain experience within the Drug and Alcohol Treatment sector , with full support, supervision and training provided. About the Role: As a SPOC Advisor, you will provide an efficient, effective and compassionate response to everyone who contacts the service including professionals, service users, family members and carers. You will often be the first point of contact for individuals seeking support. This requires excellent communication skills, a calm and professional manner, and a genuinely empathic approach. Key Responsibilities: Manage all calls and emails coming into the service, responding in an efficient, calm and professional manner Gather accurate and relevant information using excellent communication skills Undertake initial assessments and complete screening tool referral...