Aftersales Business Analytics and Insights Analyst

Job description

Mopar is seeking a business-minded Aftersales Business Analytics & Insights Analyst to deliver advanced analytics and financial insights for after-sales performance. This role focuses on building and maintaining KPI frameworks, applying statistical and causal methods to deep-dive performance diagnostics (forecast vs. actual, variance decomposition, and driver/elasticity analysis), and developing time-series forecasting, scenario, and optimization models that inform pricing, revenue, margin, and cost actions. The ideal candidate blends strong analytical and statistical skills with a solid finance foundation (e.g., FP&A and financial modeling) and can translate complex findings into clear recommendations for leadership. Key Responsibilities: Data & KPI Foundations: - Partner with Finance, Commercial, and IT teams to source the right data for analysis, ensuring clear definitions and alignment on business rules. - Establish and maintain KPI definitions, metric logic, and documentation to support consistent reporting and decision-making across stakeholders. - Perform data validation and reconciliation (e.g., source-to-report checks and KPI tie-outs) to improve accuracy, trust, and audit...