Learning Delivery Associate

Job description

ALORICA ACADEMY HOME PAGE (Connect and learn more about Step Up Programs, view different keys roles and competencies required) GET TO KNOW ALORICA: At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY: Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. JOB RESPONSIBILITIES: - Conduct new hire training in a classroom setting - Conduct follow-up one-on-one training when necessary - Conduct refresher training sessions - Conduct certification sessions - Attend training meetings - Attend training/quality assurance meetings - Assist training department with any other necessary functions - Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. OTHER RELATED DUTIES: - Conduct new hire training in a classroom setting - Conduct follow-up one-on-one training when necessary - Con...