Patient Advocate

Job description

Description CORE VALUES: The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of CHC/SEK’s resources. GENERAL DESCRIPTION: Patient Advocates are often the first interaction that patients have with CHC/SEK and, as such, play a vital role in connecting individuals with the wide array of healthcare services offered. Patient Advocates are responsible for greeting callers with dignity and professionalism, understanding CHC/SEK resources and systems, scheduling appointments across sites and service lines, directing calls to appropriate staff, interacting in a positive and productive manner with site staff and always serving as advocates for patients. Requirements: ESSENTIAL DUTIES: - Answers phone calls and responds to other messages (i.e., web requests, voicemail and email) meeting timeliness goals and adhering to established guidelines. - Identifying any additional needs a patient may have by asking clarifying questions, presenting options or solutions, and escalating to more appropriate staff wh...