Technical Support Engineer

Job description

Your mission As a Technical Support Engineer at Ireckonu, you will be the first line of defense in ensuring the smooth operation of our Azure Cloud infrastructure and integrated systems. You’ll provide hands-on technical support to our hospitality clients, resolve incoming issues efficiently, and collaborate with internal teams to maintain system performance and reliability. This role is ideal for someone with strong troubleshooting skills, a customer-first mindset, and a solid foundation in cloud technologies. You will work closely with Support Analysts, escalating complex issues when needed, and play a key role in maintaining high service standards across our global client base. You will: - Serve as the first point of contact for customer inquiries related to our Azure Cloud platform and integrated systems. - Provide timely and effective technical assistance via ticketing systems, email, and chat. - Troubleshoot and resolve issues related to system performance, connectivity, and integrations. - Escalate unresolved or complex issues to Support Analysts or Engineering with clear documentation. - Monitor and maintain cloud infrastructure, application software, and system tools. - Us...