Customer Service Advisor

Job description

We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £12.76 - £16.49 per hour Summary: The Customer Service Advisor will work within the Adult Care Team at the Customer Service Centre, acting as the first point of contact for a wide range of council services. The role involves handling enquiries from the public and professionals via phone and email, providing information, advice, and support, including safeguarding concerns and access to Adult Care and Wellbeing services. Responsibilities: Essentials : - Act as the first point of contact for Adult Care and related services. - Handle inbound calls and emails from the public and professionals. - Provide information, advice, and guidance on available services. - Manage sensitive and safeguarding-related enquiries appropriately. - Use a strength-based approach to support individuals in maintaining independence. - Accurately record information in real-time (direct input while speaking). - Previous experience in a custome...