Onsite IT Support Technician
Milestone Technologies, Inc. · Amsterdam, North Holland, THE NETHERLANDS
Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, cust...
Job description
Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support , with training and guidance provided. Key Responsibilities: User Support: - Provide walk-up and desk-side support for common IT issues - Assist users with basic questions and requests - Support new hire and intern onboarding activities - Deliver friendly, professional customer service - Escalate issues when troubleshooting steps are exhausted Hardware & Device Support: - Assist with setup and basic troubleshooting of:Laptops, monitors, keyboards, mice, and peripherals Mobile phones and tablets - Perform simple break/fix actions: Device swaps Cable replacement Power and connectivity checks - Support basic printer issues (paper jams, toner replacement) Software & Application Support: - Assist users with common applications, including:Google WorkspaceMicrosoft OfficeZoom and Slack - Help users with login issues, password resets, and MFA prompts - Follow runbooks to resolve common application issues AV & Conference Room Support: - Perform basic conference room checks:Powering on equipmentVerif...