Customer Service & Claims Manager Spain (m/f/d) - petolo España
getolo · Berlin, DE
To continue driving digital health protection and making useful, accessible prevention available to more pet-owning families, petolo Spain is expanding its t...
Job description
About the Role To continue driving digital health protection and making useful, accessible prevention available to more pet-owning families, petolo Spain is expanding its team. We are looking for a full-time Spanish-speaking Customer Service & Claims Manager (40 hours per week) who wants to grow with us and be part of an expanding project. Your Role in the Team 🫂 - Be the trusted first point of contact for our customers in Spain, supporting them with everything related to their pet insurance - Provide customer support in Spanish and, when required, in Spain’s co-official languages (Catalan, Galician, or Basque) in accordance with Spanish customer service regulations - Take full ownership of claims, carefully reviewing estimates and invoices to determine reimbursement eligibility - Proactively engage customers through outbound calls as part of retention and engagement campaigns - Work closely with the team to build efficient processes for the Spanish market launch and consistently achieve daily and monthly goals - Help streamline and automate claims and customer service workflows to enhance the overall customer experience - Confidently use our internal systems to manage claims, revi...