Customer Service Associate

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description: Position : Associate, Customer Service: Report to Title: Supervisor, Customer Service Location : U.S. Remote: Position Overview: The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. Position assures external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions. Areas of Focus: Ensure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions. Responsibilities: - Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated (PLEX) - Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, po...