Front Desk Agent
MCR · Temple, Texas, US
Residence Inn Temple The Front Desk Agent at the Residence Inn by Marriott Temple is responsible for providing overall positive guest experience while managi...
Job description
Residence Inn Temple The Front Desk Agent at the Residence Inn by Marriott Temple is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests 2. Spotless Cleanliness 3. Product Consistency & Quality 4. Teamwork SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of theFront Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. - Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. - Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. - Recovery: Ability to ha...