Customer Service Team Leader
JACOBS DOUWE EGBERTS · North Sydney, New South Wales, AU
Company Description We are JDE Peet’s. We craft coffee for every cup and build brands for every heart. JDE Peet’s - now part of Keurig Dr Pepper – is the wor...
Job description
Company Description We are JDE Peet’s. We craft coffee for every cup and build brands for every heart. JDE Peet’s - now part of Keurig Dr Pepper – is the world's leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focusing on brand-led growth across three big bets: Peet’s, L’OR and Jacobs, alongside a portfolio of over 50 brands including Australian favourites such as Moccona, L’OR, Harris, Campos Coffee, Pickwick and more. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Come join our team and discover what your cup of amazing can be! Find out more at https://careers-au.jacobsdouweegberts.com/: Job Description: As the Customer Service Team Leader, you will play a pivotal role in ensuring the smooth execution of customer service activities, seamless execution and delivery of customer orders across all our channels. You will lead a team of customer service specialists, empowering them to achieve their full potential and ensuring a customer first approach. In this role, you will: Ensure integration of key business processes to delive...