Technical Support Analyst

Job description

A Specialty Path to Good Health Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Triage is temporary. Treatment is transformative. Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs. We put patients at the center of value-based care. About the Technical Support Analyst: Upperline Health is looking for a Technology Support Analyst to provide effective, primary technical support for our customers, both internal and external. This individual provides the initial assessment, triage, research, and resolution of basic incidents and requests regarding application software products and/or infrastructure components. The Technology Support Analyst is responsible for collecting information through user conversations, accessing...