POD Quality Control Specialist

Job description

About UniUni UniUni is a leading last-mile delivery company operating across North America. Originating in Canada and rapidly expanding in the United States, UniUni leverages advanced technology and a dynamic operations network to provide efficient, reliable, and customer-centric delivery solutions. Our mission is to redefine the last-mile delivery experience through innovation, operational excellence, and strong team collaboration. About the role: - The POD Quality Control Specialist is responsible for establishing, implementing, and monitoring Proof of Delivery (POD) standards across last-mile delivery operations. This role ensures compliance, improves delivery quality, and enhances customer satisfaction through training, auditing, and data-driven improvements. What you'll do: Develop and continuously improve POD execution standards based on client requirements and different delivery scenarios to ensure consistency and clarity. Conduct online and onsite training sessions, and create training materials (SOPs, manuals, videos) to ensure POD standards are effectively implemented across stations and driver teams. Perform regular audits on drivers’ POD performance. Establish a closed-...