Switchboard Operator

Job description

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications. Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators. High School Diploma/GED required. Applicant must have 2 years of customer service experience. Computer keyboarding, and general telephone knowledge is required. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with...