Business Management - Conversation Design

Job description

Lead digital design projects, streamline workflow, foster collaboration, and ensure delivery in Digital Customer Experience. Job summary: As a Design Manager within Digital Customer Experience (DCE), you’ll collaborate with cross-functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management. Job responsibilities: - Oversee and manage a digital product portfolio, including project intake, assessment, and execution - Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting - Facilitate cross-team project discussions and stakeholder engagement - Collaborate with Digital Design, Product, and Line-of-Business teams for capacity planning and execution guidance - Track project milestones, update status, and produce reports as needed - Consult with design teams to develop clear plans for design activities - Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams Required Qualifications,...