0000008652.IT MANAGER III.INFO TECH SERVICES

Job description

Serves as senior-level management responsible for overseeing large, complex IT functions and managing multiple cross-functional teams within an assigned IT area such as Applications, Infrastructure, Network, Servers, Databases, Data, Cloud, or Security. Ensures the efficient operation of IT services, drives strategic initiatives, optimizes resource allocation, and enforces governance and compliance standards. Acts as a key leader in shaping IT direction, fostering innovation, and aligning technology solutions with Dallas County’s long-term objectives. Management Scope: Manages exempt staff. Manages large IT teams responsible for enterprise-wide technology services. Leads incident response, system availability, and operational performance improvements. Ensures adherence to service level agreements (SLAs), IT policies, and risk mitigation strategies. Drives ITSM best practices, automation, and efficiency initiatives. Optimizes IT service workflows and infrastructure management processes. Leads large-scale IT initiatives, ensuring successful project execution and alignment with County objectives. Defines project scopes, develops roadmaps, and oversees execution, ensuring timelines and...