Senior Business Analyst, Customer Origination and Servicing

Job description

Create your best future and join Westpac as a Senior Business Analyst, Customer Origination and Servicing. This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people. - Location: Sydney-based role only - On-site Requirement: 3 days in the office per week - Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential. What’s the role?: As a Senior Business Analyst, you will partner closely with business stakeholders and program leadership to support the seamless migration of products, processes, and data from legacy systems to a new core banking platform. You will bridge business needs and technical solutions, ensuring the migration delivers operational efficiency, regulatory compliance, and an improved customer experience across impacted portfolios. Additionally, you'll elicit, document, and validate detailed business requi...