Application Support Analyst
Ocean State Job Lot · North Kingstown, Rhode Island, US
Company Overview: Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Nor...
Job description
Company Overview: Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities. Job Description: The IT Application Support Analyst 1 role at Ocean State Job Lot ("OSJL" and "Company") is responsible for managing assigned SaaS and on‑premise enterprise applications, functioning as an application subject matter expert (“SME”) within a production environment, and ensuring that application service maintains reliable through proactive monitoring, structured incident and problem management, disciplined change execution, and close vendor collaboration. The role operates as part of the IT service delivery...