Director of Customer Support (Hybrid)

Job description

Hi, Future Homie! At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Every Homie shows up to raise the bar, support one another, and celebrate wins as a team. We’re building sales and support operations so strong that customers become evangelists and competitors study our playbook. This isn’t about managing tickets—it’s about running high-intensity, AI-enhanced operations that deliver enterprise-level outcomes at SMB scale. If you’re ready to simplify payroll onboarding, elevate customer support quality, and blend thoughtful human interaction with practical automation—this is your moment. 📍Your Impact Starts Here As Director of Customer Support, you’ll lead our support and payroll onboarding functions with a focus on reliable execution, operational scalability, and exceptional customer experience . You’ll shape how we resolve issues quickly and accurately, streamline onboarding, and improve the end-to-end customer journey to strengthen retention and drive long-term revenue growth. Over the next 18 months, you’ll drive impact across the...