Collection Specialist

Job description

How you'll make an impact: Incoming / Outgoing Calls: Proactively chase for payments through phone calls. Account Management: Document and change the status of accounts, handle referrals, and transfer funds on accounts. Payment Processing: Chase for remit for payments received and provide copy documents. Write Off Requests: Initiate write-off requests following approval policy. Query Identification and Escalation: Identify, resolve and escalate queries as necessary. Cash Account Clearance: Support clearing cash accounts by transferring funds as needed. Credit Notes: Request credit notes and coordinate with billing resources. Refund Overpayments: Manage refunds for overpayments and credit balances. System and Data Quality: Maintain high standards of system operation and data quality. Reporting: Produce reports as required and provide collection-related reporting, Account Troubleshooting: Troubleshoot and resolve account issues driving payment delays. Process Improvement,: Compliance: Actively support and manage controls and compliance with SOX defined processes. Minimum Qualifications: Educational Background: Degree in finance, accounting, business, or a related field. Technical Ski...