Associate, Retail Channels (Bilingual Teller)

Job description

The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcend virtual/video face to face interactions. Position works on-site based in Bayamon, PR. Job Description: MAJOR DUTIES & RESPONSIBILITIES: Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions. Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures. Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions. Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently. Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropri...