Front Office Manager

Job description

Be part of the opening team at the stylish and contemporary AC Element Phoenix North- Norterra, a 205- room property within the Marriott brand family. Managed by Crescent Hotels & Resorts, this new property offers and exciting opportunity for a results-driven Front Office Manager to lead guest services and daily front desk operations with excellence from day one. This leadership is ideal for a hospitality professional eager to contribute to the launch of a new hotel, build a strong team culture, and grow within a reputable hospitality management company. What will you be doing?: - Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. - Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. - Implement company programs and manage the daily operations of the Front Office to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. - Manage the Guest Servic...