Taxpayer Support Specialist 2

Job description

DEPARTMENT OF REVENUE: Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. TAXPAYER SUPPORT SPECIALIST 2 Job Location: Taxpayer Services Division 400 W Congress St. Tucson, AZ 85701 Posting Details: Salary: $34,000 Grade: 16: Closing Date: 5/05/2026: Job Summary: The Taxpayer Support Specialist 2 is the face of the Department of Revenue by interacting in person with taxpayers. Provides basic and accurate information to taxpayers; coordinating lobby traffic by checking in visitors, triaging walk-ins, and documenting summons; and maintains office security by following safety procedures and controlling access via the reception desk. Additionally and as assigned, assists with clerking duties, and/or receives, sorts, distributes daily deliveries and cashier duties as needed Job Duties: Front Desk Service - Greets, welcomes, and directs taxpayers at the front desk in a professional and courteous manner - Provides basic and accurate information taxpayers in person at the front desk - Documents taxpayer interactions and/or transactions, and records details of inquiries, complaints or comments, and any action...