Manager, Ops Support (Equipment Services)

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Manager, HDES Ops Support leads strategic operational planning and oversees Regional Communication Administrators (RCAs) who support scheduling, dispatch, exception management, and cross-functional coordination across HDES. This role ensures consistent operational execution across regions, alignment with service expectations, and seamless support of technicians across the U.S. and Canada. Key Responsibilities: - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. - Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements. - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. - Manage issues and roadblocks that arise related to their area of responsibility. - Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successf...