Onsite Client Services Manager- Gainesville, FL

Job description

Client Services Manager Overview of Position This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for Release of Information Specialists. The Client Services Manager is responsible for managing the daily scheduling of the ROI Specialists to ensure that the facilities have sufficient coverage. Also, the Client Services Manager will act as the liaison between the Regional Director of Client Services and clients to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner. Also, this position is responsible for planning, leading, organizing and executing operations to maximize productivity while meeting the Verisma leadership principles. In addition to demonstrating Verisma values applicable to all positions, the Client Services Manager is responsible for the following: Duties and Tasks: Leadership Responsibilities - Escalates customer issues/concerns/problems in a pro-active and timely manner. - Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/...