Front Desk Receptionist

Job description

THE ROLE: The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Single Barrel Hospitality, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Single Barrel Hospitality a personal, one-of-a-kind experience. WHAT YOU WILL DO: · Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest · Own all aspects of a guest’s experience from beginning to end by ensuring accurat...