Principal Consultant - Customer Enablement

Job description

Principal Enablement Consultant About Talkdesk: Talkdesk® is a global AI-powered cloud contact center leader, committed to revolutionizing customer experiences through intelligent automation and innovative solutions. About the Role: As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes. You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation. Key Responsibilities: Talkdesk AI & Platform Mastery: - Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency. - Strategic Enablement for AI & Platform Adoption: - Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives. - Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement...