Associate, Member Services Delivery Services

Job description

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? To provide world-class customer service to our accountholders through performance of functions encompassing processing of customer communications and incoming and outgoing mail. Maintain compliance with Federal and State regulations as well as Webster/HSA Bank policies and procedures. Meet/exceed individual service goals and demonstrate operational excellence. Proven proficiency in all major skill sets. Demonstrate self-motivation, flexibility, problem solving and decision-making skills. What you will do: Process customer communications and incoming and outgoing mail in a responsible, timely and accurate manner Process printing and mailing requests from internal customers and assist with more complex printing and mailing requests Participate in project testing or as subject matter expert as required Assist in training new Delivery Services employees Assist in updating department proce...