Production Support Engineer ID59491

Job description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US: If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE: We are looking for a: Production Support Engineer: to monitor and support production systems across a multi-account AWS environment, serving as the front line of a tiered support model for a fintech platform. You will triage incidents, execute runbooks, manage SLA performance, and coordinate with engineering, help desk, and security partners. The role includes on-call rotation and structured post-incident review with a focus on continuous operational improvement. WHAT YOU WILL DO: - Monitor production systems and respond to alerts across infrastructure, application, and data layers; - Perform first-level triage on incidents and support requests; escalate to developers with thorough context and diagnostics; - Execute patching, operational tasks, and docum...