Claims Coordinator

Job description

Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position. Job Responsibilities - Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work - Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system - Daily review of compliance tasks and all job tasks are completed on time - Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process...