Sr. Manager, Performance Improvement

Job description

The Senior Manager of Performance Improvement provides strategic leadership across a diverse portfolio of high-impact initiatives, partnering with senior business leaders to deliver measurable outcomes aligned with organizational priorities and strategic objectives. This role drives the design, execution, and sustainment of continuous improvement strategies that enhance customer experience, optimize clinical and operational performance, and strengthen overall value delivery. As a key leader within the Performance Improvement Department, the Senior Manager shapes long-term direction, builds organizational capability, and ensures initiatives translate into sustained, quantifiable results across customer-facing and clinical operations. This position requires three days per week in office (Tues/Wed/Thurs) at either: 100 Church Street, NYC or 1101 Greenwood, Lake Mary, FL. Duties & Responsibilities: - Identify, prioritize, and sponsor high-impact performance improvement initiatives - Develop business cases including financial modeling, ROI analysis, and value realization plans - Lead cross-functional teams through end-to-end improvement initiatives, applying structured methodologies and...