Manager, Workforce Management

Job description

Requisition ID: 254837 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Role: Leads and oversees the Client Services workforce management functions in Global Transaction Banking Operations (GTBO) ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures. The Manager, Workforce Management at Scotiabank is a pivotal role that oversees a broad spectrum of workforce-related functions. This includes detailed planning and forecasting, sophisticated scheduling, dynamic real-time management, and effective shrinkage control through strategic workforce management system configurations. Is this role right for you? In this role, you will: Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have: - Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Planning, coordinating, and monitoring staffing levels to business volumes; accountable to understand and manage the implications of over...