Loss Mitigation Representative 3

Job description

Description Job Scope: Performs advanced collection and recovery activities on past-due accounts, including mortgages, consumer loans, credit cards, and overdrawn accounts. Serves as a knowledgeable resource for Loss Mitigation staff, providing guidance on escalated issues and ensuring consistent application of Credit Union policies and compliance with relevant laws. Focuses on resolving complex accounts and supporting departmental objectives, with occasional input to peers as needed. Essential Functions: - Independently perform advanced collection actions on delinquent accounts, including mortgages, consumer loans, credit cards, and overdrawn accounts (15 days through pre-charge-off). - Assist team members with escalated or complex member situations as needed, offering guidance rather than formal coaching. - Conduct skip tracing and research efforts for complex accounts, providing advice to team members only when requested. - Ensure accurate documentation of collection activity in compliance with internal and external requirements. - Review member financial hardships and recommend appropriate repayment solutions. - Serve as a point of contact for other departments, supporting coor...