Director Product Management, Genesys Cloud Media Solutions

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Shape how real-time voice experiences power customer engagement at global scale by leading the evolution of cloud-native media capabilities within Genesys Cloud. This role drives the strategy and execution of next-generation telephony and real-time communication platforms that enable AI-driven voice bots, virtual agents, and high-fidelity human interactions. You will own end-to-end product direction for Media...