Cash Application Representative I (Hybrid)

Job description

Description We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry. The Cash Application Representative I plays a critical role within the Cash Applications team. This role ensures timely, accurate processing and excellent service to internal and external stakeholders. Key focus areas include operational accuracy, communication, and continuous improvement. This role works a hybrid schedule with 2x in-person working days at our Sterling, IL headquarters. Responsibilities: - Deposit/post any cash or live checks received at the Sterling location. - Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phoneline). - Contact customers via telephone and email regarding payment application or credit card issues. - Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittan...