Front Desk Specialist

Job description

Description At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection. We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values. Key Responsibilities: Front Desk & Guest Experience: - Greet every guest and member with warmth, enthusiasm, and genuine hospitality. - Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail. - Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly. - Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized. - Provide concierge-style support, assisting with dining reservations, shuttle coordination, s...