Customer Service Rep

Job description

Position Summary: The Customer Service Representative (CSR) is the primary point of contact for our clients, responsible for delivering an exceptional service experience that aligns with our corporate values. This role requires a proactive, high-energy professional who excels in a fast-paced environment. The ideal candidate is a detail-oriented problem-solver dedicated to fostering long-term client loyalty and supporting organizational growth. Core Duties & Responsibilities: - Relationship Management: Build and maintain sustainable relationships of trust with customer accounts through open, interactive, and professional communication. - Omnichannel Support: Manage high-volume inbound inquiries via phone and email; provide accurate pricing quotes, product specifications, and order status updates. - Order Management: Process customer orders with high accuracy, ensuring all data entry complies with company standards and timelines. - Proactive Outreach: Conduct outbound calls to resolve order discrepancies, follow up on quotes, and identify opportunities to strengthen client partnerships. - Sales Support: Partner with the Inside Sales team to drive business growth by identifying lead o...