IT Helpdesk Technician

Job description

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. - Field incoming help requests from end users via ticketing system and assist in a respectful manner - Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result - Maintain excellent customer service over the phone, helpdesk, chat systems, or email - Ticket escalation resource tier 1/2 for all type of IT support requests - Diagnostic and repair of supported hardware and software - Identify and learn appropriate software and hardware used and supported by the organization - Perform post resolution follow-ups to help requests - Maintain help sheets and knowledge base articles for end users - Assist with maintenance of local site IT systems documentation Qualifications: - High school degree or GED with 2 or more years of relevant experience - Higher education may substitute for relevant experience - Relevant experience may be considered in lieu of required education - Strong track record of achievement in distributed multi location environments - Project and task prioritization and ove...