Member Resolutions Officer - Administration

Job description

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role: As a Member Resolution Officer – Administration, on a 12-month contract , you will play an important role in ensuring member complaints are resolved in a fair, effective and timely manner, in line with Fund policies and regulatory requirements. Reporting to the Manager, Member Resolutions, you will be part of the Member Resolution Team within the broader Service Delivery function. This role is responsible for investigating complaints, identifying root causes and contributing to improved processes, outcomes and member experience. You will work autonomously while also collaborating closely with colleagues and external partners, bringing strong problem‑solving skills, sound ju...