IT Support Engineer I (Hybrid - Central Coast California)

Job description

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position. - This is a hybrid position that requires traveling to and working at client locations in and around the Central Coast (Morgan Hill, Gilroy, Salinas, Monterey, and Santa Cruz areas). Primary Purpose and Function: The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution. Essential Functions and Responsibilities: Customer Facing: - Provide front line phone coverage, and participate in various call center groups - Provide on-s...